Privacy Policy

At CarFixAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Email address
• Name (optional)
• Payment information (processed securely through Apple)
• Device identifiers

Vehicle Information

To provide accurate diagnoses and repair information, we collect:

• Vehicle make, model, and year
• VIN number (optional, for more accurate results)
• Mileage information
• OBD-II diagnostic codes you enter
• Maintenance history you record

Photo Data

When you use our photo diagnosis feature:

• Photos are uploaded to our secure servers for AI analysis
• Photos are processed and then deleted from our servers within 30 days
• We do not use your photos for training AI models without explicit consent
• Photos may contain metadata (location, date) which is stripped before storage

Usage Data

We automatically collect certain information when you use the app:

• App usage patterns and features accessed
• Device type and operating system
• Crash reports and performance data
• Approximate location (for regional pricing data, not tracked)

How We Use Your Information

We use the information we collect to:

• Provide and improve our diagnostic services
• Personalize your experience with vehicle-specific information
• Send maintenance reminders and notifications (if enabled)
• Process payments and manage subscriptions
• Provide customer support
• Analyze app performance and improve features
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting, analytics, and payment processors who help us operate the service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Third-Party Services

Our app integrates with the following third-party services:

• Apple App Store: For app distribution and payment processing
• Firebase: For authentication and analytics
• AWS: For secure cloud storage and AI processing

Each third-party service has its own privacy policy governing the use of your information.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure development practices

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time. Some information may be retained for legal or legitimate business purposes.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Disable push notifications in your device settings
• Export your data in a portable format

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@carfixai.com
• Address: CarFixAI, Inc., 123 Auto Lane, San Francisco, CA 94102